We are committed to providing accessible customer services at B&T and we will make every effort to ensure our policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity.
We would like to hear your comments, questions and suggestions about the provision of our goods or services to people with disabilities.
Feedback may be given verbally – in person or by telephone; in writing – by letter or email or by filling out the online feedback form below. When sending feedback, please ensure you include the date and time of your visit and contact information.
All feedback, including complaints, will be directed to the President. If a response is requested, you will receive a response within 7 days.
Feedback can also be submitted via:
Mail: B&T MacFarlane Ottawa Limited, 45 Slack Road, Nepean, Ontario, K2G 0B7
Telephone: 613-225-0555 ext. 100
Thank you for your feedback.